Terms of Service

1. Acceptance of Terms

By browsing this website, submitting a query through our contact form, or requesting any of our services, you confirm that you have read, understood, and agreed to be bound by these Terms of Service together with our Privacy Policy, which is incorporated into these terms by reference. These terms form a legal agreement between you and Jun Ren Hua International Limited.

If you are using the website or services on behalf of a company, partnership, or other organisation, you confirm that you have the authority to bind that organisation to these terms. In that case, references to you in this document mean both you personally and the organisation you represent. If you do not have such authority, you must not use the services on behalf of that organisation.

2. Scope of Services

Jun Ren Hua International Limited provides international trade support services that help businesses source products and move goods across borders. Our services include sourcing and supplier networks, trade documentation and compliance, freight consolidation, quality assurance inspections, market intelligence reports, and cross-border settlement support.

The descriptions of services on this website are provided to give you a general understanding of what we do. They do not themselves create a binding contract and they are not a guarantee of any particular outcome. Specific work is always confirmed by a separate written agreement that sets out the exact scope, deliverables, timelines, and fees for that engagement.

3. Eligibility and Your Responsibilities

Our services are directed to businesses and are not intended for individual consumers purchasing goods for personal use. To use our services you must be of legal age in your jurisdiction and must have the capacity to enter into a binding contract. We may verify your identity and your trading credentials before we commence any engagement.

You agree to provide us with accurate, complete, and current information about your company, your orders, and your intended transactions. You must promptly update us if any of that information changes. You are responsible for ensuring that the goods you ask us to source or move are lawful in both their origin and destination, and that you hold any licences or permits required for your own role in the trade.

4. Enquiries and Proposals

When you send us an enquiry through this website, by email, or by telephone, we will review your request and, where appropriate, respond with information, options, or a formal proposal. An enquiry does not create a contract, and either party may decide not to proceed at any stage before a written agreement is signed.

Any proposal we provide will include a description of the suggested scope of work and an estimate of fees, where relevant. Proposals may be subject to further qualification and are dependent on details such as supplier availability, transport rates, and compliance conditions that we cannot fully control. We will not start work on any chargeable matter until you have accepted a written proposal and any agreed payment terms.

5. Engagements and Agreements

Each formal piece of work we carry out for you is governed by a written engagement agreement. That agreement will be either this document together with a project proposal and quotation, or a separate service agreement adapted to your specific needs. In the event of any conflict, the specific service agreement takes precedence over these general terms.

An engagement begins only when both parties have signed the relevant agreement or when you have otherwise confirmed acceptance of a proposal in writing and the agreed payment terms have been satisfied. Until that point, nothing we discuss or prepare is binding, and we accept no liability for reliance placed on preliminary conversations or draft materials. Quotations remain valid for the period stated in the proposal, after which we may re-price them to reflect changes in freight rates, supplier costs or regulatory requirements. Work outside the agreed scope is carried out only after a written change request has been approved by both parties, and additional fees, if any, will be set out in that request before the extra work begins.

6. Fees and Payment

Fees for our services are agreed in each engagement and are stated in the relevant proposal or agreement. Fees may be structured as fixed charges, hourly rates, a percentage of transaction value, or a combination, depending on the nature of the work. All fees are quoted in the currency stated in the proposal unless agreed otherwise.

Unless a different arrangement is agreed in writing, invoices are payable within the period stated on the invoice. We may suspend work on a matter where an invoice remains unpaid beyond its due date, and we may charge reasonable interest or a late fee where local law permits. You are responsible for any bank charges, transfer fees, or taxes relating to your payments to us.

We may require an advance or a deposit before starting work on larger engagements, and we may hold funds in trust where a transaction structure requires it. Any escrow or trust arrangements are described in the relevant engagement agreement.

7. Documents and Compliance

Where we prepare trade documentation for you, we work from the information you provide and we do our best to ensure documents are accurate and complete. You are responsible for the truthfulness of the underlying commercial data, including unit prices, weights, quantities, and product descriptions, that we rely on when preparing those documents. You remain responsible for the completeness and truthfulness of the source details you supply, including invoice values, origin statements and consignee information. Where an authority questions a document, we will assist you in preparing clarifications, but we cannot guarantee any particular outcome, timeline or decision on the part of customs or any other body.

Trade regulations change frequently, and documentation requirements vary by country and by product. We will apply our professional knowledge and reasonable care in preparing documents, but we cannot guarantee that your goods will clear any particular customs authority, because clearance depends on factors outside our control. You agree to cooperate with any reasonable request for additional information needed to meet a compliance requirement.

8. Website Content

All content on this website, including text, graphics, logos, and descriptions, is provided for general information purposes. We make reasonable efforts to keep the information accurate and up to date, but we do not warrant that the content is complete, error-free, or suitable for your particular circumstances. You should not rely on the website content as professional advice without speaking to us directly.

We reserve the right to change, correct, or remove content on this website at any time without notice. References to trade lanes, service capabilities, and market data may become outdated, and we are not obliged to update the website to reflect developments that occur after content is published. Illustrative figures such as transit days or capacity notes are guides drawn from recent experience rather than promises, and they do not form part of any contract unless a signed agreement states otherwise.

9. Acceptable Use

You agree to use this website lawfully and in a manner that does not interfere with its normal operation or with the use of the site by others. You must not attempt to gain unauthorised access to any part of the website, our systems, or the accounts of other users. Attempts to probe, scan or test the vulnerability of the site, to breach authentication measures, or to submit false enquiries at volume may result in access being withdrawn without notice, and where necessary we will report unlawful activity to the competent authorities.

You must not use the website or our services to facilitate any unlawful activity, including fraud, money laundering, the trade of prohibited goods, or the evasion of customs duties or sanctions. We reserve the right to decline to work with any person or transaction that we reasonably believe may be unlawful or that presents an unacceptable risk to our business or reputation.

10. Intellectual Property

The website and its content, including the brand name RenHuaIntl, its logos, the layout, and the written material describing our services, are protected by intellectual property laws. Unless you have our prior written permission, you may not copy, reproduce, distribute, or create derivative works from any of the content on this website.

You retain ownership of the documents, data, and materials you provide to us in the course of an engagement, and we use them only for the purpose of delivering the services you request. Nothing in an engagement transfers ownership of your intellectual property to us, and documents we prepare specifically for you are provided for your use in connection with the relevant transaction.

11. Disclaimers

To the extent permitted by law, we provide the website and the information on it on an as-is and as-available basis, without any warranty of any kind, whether express or implied. This means that we do not warrant that the website will be continuously available, free from faults, safe from security threats, or suitable for your intended use.

Our services are performed with professional skill and care, but we do not guarantee any specific business result, such as a particular price, a successful inspection outcome, or the timely arrival of any shipment. Many factors affecting those outcomes lie beyond our reasonable control, including the behaviour of suppliers, carriers, manufacturers, and customs authorities.

12. Limitation of Liability

To the fullest extent permitted by applicable law, neither we nor any of our directors, officers, employees, or agents will be liable to you for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of the website or our services.

Our total aggregate liability to you arising out of or in connection with the website or any single engagement will not exceed the total fees you paid to us for the specific service giving rise to the claim, or a reasonable sum where no fee applied. Nothing in these terms limits or excludes liability that cannot be limited or excluded by law, such as liability for death or personal injury caused by our negligence or liability for fraud.

You acknowledge that the international trade sector involves inherent risks and that you accept the benefit of these limitations in return for access to our services at the rates charged.

13. Indemnity

You agree to indemnify and hold harmless Jun Ren Hua International Limited and its officers, employees, and agents from and against any claims, losses, damages, liabilities, costs, and expenses, including reasonable legal fees, arising out of or in connection with your use of the website, your breach of these terms, or your provision of inaccurate, unlawful, or incomplete information in the course of an engagement.

This indemnity survives any termination of your relationship with us and applies even where the third-party claim arises from an act or omission that occurs after these terms have been updated or replaced.

14. Suspension and Termination

We may suspend your access to the website or the performance of a service where we reasonably consider it necessary, including to protect our security, to comply with a legal obligation, or where you breach a material term of these terms or of an engagement agreement. We will give you notice of the suspension where it is reasonable and practical to do so.

You may cancel an engagement in accordance with the cancellation terms set out in the relevant agreement. Where work has already been performed, you remain liable for fees for that work and for any costs we have legitimately incurred on your behalf. On termination for any reason, we will return to you any materials you provided, subject to our legal retention obligations, and we will delete or anonymise your personal data in line with our Privacy Policy.

15. Changes to the Terms

We may revise these Terms of Service from time to time to reflect changes in our services, in the law, or in our business practices. When we make changes, we will update the effective date at the top of this page and may note significant changes on our website.

Your continued use of the website or engagement of our services after a revision takes effect constitutes acceptance of the updated terms, unless the law requires a more prominent notice or your fresh consent. Where we enter a new engagement after a revision, the revised terms will apply to that engagement.

16. Governing Law and Disputes

These terms and any engagement agreements are governed by the laws of Hong Kong, without regard to conflict of law principles. You agree that the courts of Hong Kong will have exclusive jurisdiction to hear and determine any dispute arising out of or in connection with these terms or our services.

Before commencing formal proceedings, both parties agree to make a reasonable, good-faith effort to resolve any dispute through direct discussion and, where appropriate, through a recognised form of alternative dispute resolution. This clause does not affect either party rights to seek urgent interim relief from a court where it is necessary to protect its interests.

17. Contact Details

If you have any question about these Terms of Service or wish to raise a matter relating to them, you may contact us by email at support@renhuaintl.buzz or by telephone at +19288529405. Written correspondence may also be sent to our registered office at Rm 1012 10/F MING SANG INDL BLDG FRONT BLK, 19 HING YIP ST, Kwun Tong, Hong Kong (HK).

We aim to respond to all legitimate enquiries and concerns promptly and to resolve any issue fairly. The person responsible for service delivery and client communication is reachable through the contact channels listed in this section.